Privacy Disclosure

Sterling Bank is committed to treating and using Personally Identifiable Information (PII) responsibly. This Privacy Disclosure explains what personal information we collect online and at our physical locations, why it is collected, how the information is protected and third parties that such information may be shared with.

Please read our privacy disclosure carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information (PII) on our website and other applications.

Personally Identifiable Information Defined
PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

What personal information do we collect?
When visiting or registering on our website, blog, online banking applications or conducting financial transactions at our physical locations, you would be required to provide PII such as your name, contact details, identification, work and residential addresses, gender, positions held, forms submitted, payment details and other enquiry details which would enhance your experience and enable seamless transactions.

When do we collect information?
We collect information from you when you enter information on our app, website or other touchpoints.

How do we use your information? We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, provide account details at our physical locations or use other site features in the following ways:
  • Personalize your experience
  • Website and customer service improvement
  • Marketing and communication
  • Product designs
  • Transaction processing and customer profiling
  • Other business research, analytics and monitoring
  • To administer a contest, promotion, survey or other site features

We will not disclose your Personally Identifiable Information to anyone except when:
  • We have your consent to share the information;
  • The law requires it of us;
  • We respond to subpoenas, court orders or legal process; or
  • We find that your actions on our web sites violate any part of our Privacy Disclosure.
  • We provide same to trusted third parties who assist us in conducting our business. We require that these parties agree to process such information based on our instructions and in compliance with this privacy disclosure and any other appropriate confidentiality and security measures.

Use of Google Analytics
Visitors to this website who have JavaScript enabled are tracked using Google Analytics. Google Analytics collects the following types of information from users:
  • Web browser used - software manufacturer, and version number
  • Operating system
  • Screen colors
  • JavaScript support
  • Flash version
  • Screen resolution
  • Network location and IP address
    • May include geographic data
    • Hostname
    • Connection Bandwith
  • May include geographic data
  • Hostname
  • Connection bandwidth
  • Time of visit
  • Pages visited and dwell time on these pages
  • Referring site
    • The referring website URL
    • Search engine query used
  • The referring website URL
  • Search engine query used
Google Analytics data is shared with Google. For more information on Google's Privacy Policies, visit

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our application or website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information. Any data (including personal information) will be collected and stored on secure file servers.

Do we use 'cookies'?
Cookies are small pieces of information that a Web site stores on a visitor's Web browser to remind the site about the visitor the next time they visit the site. We do not store confidential or sensitive personal information in cookies. We use cookies to enhance our customers' online banking session by making navigation easier and providing important security features. For certain applications, such as Online Banking, cookies are a requirement because they help protect the privacy of a customer's transactions by, for example, automatically terminating the online session if the customer forgets to log out.
Cookies do not capture your e-mail address, information on your hard drive nor gain confidential or sensitive information about you. Cookies are not readable by Web site other than the one that set the cookie. Some Web sites, however, use cookies to obtain information from your browser.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. This can be done on your browser settings. Since browsers differ, we recommend that you access the Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Changes to this Privacy Policy
Based on the changing nature of privacy laws, user needs and our business, we may modify this Privacy Disclosure from time to time. Any change to our privacy policy will be communicated on our website and this will be effective as soon as published. Accordingly, we encourage periodic reviews of this Privacy Disclosure for awareness of any changes that may have occurred.

Updating our records
To keep your information with us up to date, you may contact us to review, change or delete the details previously supplied to us. You will be required to identify yourself and the information you wish to modify or remove. We reserve the right to decline this request if it is deemed impracticable or inappropriate.

By using our site or on-line banking applications, you consent to our Privacy Disclosure.

Contact Us
Sterling Bank Plc is committed to resolving your privacy complaints and concerns as quickly as possible and has procedures in place to help resolve any problems or complaints efficiently. If you have a concern, complaint or questions regarding this privacy disclosure, you may contact us through the following means:
  • (+234) 0700STERLING (070078375464)
  • 01-4484481-5

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