Complete our online complaint form
Your feedback is important to us. Fill out our simple and quick complaint form, if you are not satisfied with a product or service we have provided, please inform us.
Contact Centre Operation
If your complaint was not resolved at our branch and you are not satisfied with the outcome, you can contact our Contact Centre team directly.
Write to us: The One-Customer Centre, 198, Igbosere Road, Lagos Island, Lagos.
Call us: 01-4884881 (8.30 am to 6.00 pm EST Monday to Friday)
Call or email us
Talk to us. We strongly encourage a visit to your branch or any of our branch closer to you if you wish to make a complaint. However, if you are not close to any contact our Customer Center team by phone to assistance with your complaint. At first point of contact with us, our aim is to resolve your complaint immediately.