Complete our online complaint form
Your feedback is important to us. Fill out our simple and quick complaint form, if you are not satisfied with a product or service we have provided, please inform us.
Contact Centre Operation
If your complaint was not resolved at our branch and you are not satisfied with the outcome, you can contact our Contact Centre team directly.
Write to us: The One-Customer Centre, 198, Igbosere Road, Lagos Island, Lagos.
Call us: 070078375464 | 01-4484481-5
Call or email us
Talk to us.We encourage you to visit any of our branches close to you if you wish to make a complaint. However, if none of our branches are close to you, kindly call or send an email to our Contact Center to assist with your complaint. At first point of contact with us, our aim is to resolve your complaint immediately.