Dear Customer, CBN has extended the Cashless policy nationwide with effect from April 1, 2017. This implies that charges will apply on cash deposits and withdrawals above certain limits, please click here for more info

Complaints & Issues

Do you have any feedback for us? What can we do better the next time?

Our Business revolves around our customers because they are centre of everything we do. Things can go wrong sometimes, and we are determined to make it right when this happens. We will always listen and help resolve any complaints or problems you encounter.

Complete our online complaint form

Your feedback is important to us. Fill out our simple and quick complaint form, if you are not satisfied with a product or service we have provided, please inform us.

Contact Centre Operation

If your complaint was not resolved at our branch and you are not satisfied with the outcome, you can contact our Contact Centre team directly.

Write to us: The One-Customer Centre, 198, Igbosere Road, Lagos Island, Lagos.

Call us: (+234) 0700STERLING | 070078375464 | 01-4484481-5

Contact Center

Send us a Feedback

Call or email us

Talk to us.We encourage you to visit any of our branches close to you if you wish to make a complaint. However, if none of our branches are close to you, kindly call or send an email to our Contact Center to assist with your complaint. At first point of contact with us, our aim is to resolve your complaint immediately.

General Inquires


(+234) 0700STERLING | 070078375464

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