Complaints & Issues

Do you have any feedback for us? What can we do better the next time?

Our Business revolves around our customers because they are centre of everything we do. Things can go wrong sometimes, and we are determined to make it right when this happens. We will always listen and help resolve any complaints or problems you encounter.

Complete our online complaint form

Your feedback is important to us. Fill out our simple and quick complaint form, if you are not satisfied with a product or service we have provided, please inform us.

Contact Centre Operation

If your complaint was not resolved at our branch and you are not satisfied with the outcome, you can contact our Contact Centre team directly.

Write to us: The One-Customer Centre, 198, Igbosere Road, Lagos Island, Lagos.

Call us: 01-4884881 (8.30 am to 6.00 pm EST Monday to Friday)

Contact Center

Send us a Feedback

Call or email us

Talk to us. We strongly encourage a visit to your branch or any of our branch closer to you if you wish to make a complaint. However, if you are not close to any contact our Customer Center team by phone to assistance with your complaint. At first point of contact with us, our aim is to resolve your complaint immediately.

General Inquires


01-4484481-5 | 01-4889470
01-9037099 | 01-9037100

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