FAQ ON VISA CREDIT CARD

Sterling Visa Credit card is a revolving Naira denominated Card designed to address customers’ needs for convenience and short-term loans. The bank assigns appropriate credit limit to cardholder after credit scoring.

  • Naira denominated linked to a Naira denominated account
  • Withdraw cash from any VISA branded ATM or POS terminals worldwide.
  • Chip and PIN Secured
  • Additional security for web payments – OTP/Secure code
  • Offer customers an easy way to track expenses

  • 45 days interest free period
  • Access to a revolving credit line
  • Flexible repayment option
  • Accepted on ATM and POS terminals and anywhere the Visa acceptance logo is displayed
  • Secure Web transactions using OTP for second level authentication
  • Luxury offers/discounts at some merchant locations. For more details please visit: www.visapremium.com

Visa Classic Credit Card

  • ATM - N150,000
  • Web - N500,000
  • POS - N500,000
Visa Gold Credit Card
  • ATM - N150,000
  • Web - N1,000,000
  • POS - N500,000
Visa Platinum Credit Card
  • ATM - N150,000
  • Web - N2,000,000
  • POS - N1,000,000

Sterling salary account holders, Sterling bank HNIs customers, business owners willing to secure the approved card limit with their investment /cash domiciled in the Bank and non-Sterling bank account holders

Visa Classic Credit Card Visa Gold Credit Card Visa Platinum Credit Card
N1000 N1000 NIL

If found eligible for a credit card after completing the online application, your new credit card will be delivered to your branch within 5 working days from the date all the necessary information are received.

To activate your Sterling Credit Card and generate a PIN of your choice, you must:

  • Call our CustomerCare numbers on 0700STERLING for card activation.
  • Once activation has been confirmed you are required to visit any nearest Sterling bank ATM to generate a PIN.

To generate your ATM PIN:

  • Insert your card and input any four digits PIN of your choice, select the option ‘PIN CHANGE’ and then choose ‘ATM PIN’.
  • Enter a new four digit PIN (different from the earlier one entered) and re-enter same for confirmation
  • Wait for the ATM to display “PIN CHANGE SUCCESSFUL”

Visa Classic Credit Card Visa Gold Credit Card Visa Platinum Credit Card
ATM withdrawal Fee(Local) 3.0% 3.0% 3.5%
POS/WEB Fee (Local & International NIL NIL NIL

Visa Classic Credit Card Visa Gold Credit Card Visa Platinum Credit Card
Monthly fee N50 N50 NIL
Annual fee NIL NIL N10,000

Visa Classic Credit Card Visa Gold Credit Card Visa Platinum Credit Card
2.5% per month only on unpaid balance 2.5% per month only on unpaid balance 2.5% per month only on unpaid balance

Upon approval of customer’s request, a credit limit is assigned to customer based on his/her income, current indebtedness and capacity to repay. The total amount utilized does not need to be repaid entirely each month, a monthly minimum payment as stated in your e-statement is expected to be repaid to keep the card functional. Interest will be charged on the unpaid balance after the 45days interest free grace period.

Your Credit Card statement is generated every first day of the month and forwarded to your personal email address. If you do not receive your statement within 3 days from stated date, kindly contact customercare@sterlingbankng.com or visa.business@sterlingbankng.com.

The payment due date is the 15th day of every month.

You are expected to make the minimum repayment amount as stated on the monthly statement. This amount is usually the percentage of the total utilized amount plus all fees and interest. e.g., if you withdraw N20,000 plus N600 charge, you are to repay at least 10% of 20,600 which is N2,060.

You can choose to pay 100% amount due and no interest will be charged on the card but if you choose to pay at least minimum amount due, the remaining balance will be carried over to the next statement period with the applicable interest charge.

Interest is calculated on the outstanding balance on your credit card (i.e. after making the minimum repayment), interest is calculated on the unpaid balance.

Cardholder is expected to make at least minimum payment of total outstanding balance on or before the due date (15th of the succeeding month), late payment fee of N2000 flat will be charged to your card inclusive of interest. Your Visa Credit Card Repayment account will be force debited for repayment. If after 60days (two cycles), repayment is not made, system automatically deactivates your card.

  • Partial Repayment: If part of the total outstanding amount due(Which is less than the minimum repayment amount) is paid before end of the month, you have only reduced your total indebtedness and after end of the month, you will still be required to make payment of at least your minimum amount due on or before payment due date .
  • Minimum Repayment: If the advised minimum repayment amount is made available on or before the 15th of the succeeding month, the remaining balance will be carried over to the next statement period with the applicable interest charge on it.
  • Full Repayment: If total outstanding amount due is paid before end of the month, you have cleared your total indebtedness and when statement is generated, your outstanding amount to be paid will be zero (0).

You can make payments in several ways:

  • Through Alternative Channels (Internet banking, mobile banking)
  • Complete a deposit slip with the card account number and pay over the counter.

Please notify us immediately by calling our Customer Care on 0700STERLING. This will protect you from subsequent unauthorized use of your card and enable us to provide you with a replacement card.

Yes you can have supplementary card attached to your card. You and your supplementary cardholder shall share a single credit limit.

If you notice any unauthorized transaction on your card, kindly call our Customer Care immediately on 0700STERLING or email customercare@sterlingbankng.com and copy visa.business@sterlingbankng.com

If you have any complaint, kindly contact your branch or call 0700STERLING or email customercare@sterlingbankng.com or visa.business@sterlingbankng.com

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